Sunday, June 26, 2011

Why Ritz Carlton beat Four Seasons (and every other 5 start hotel brand as well)

I received this email today for my friend and I who are planning to spend the 4th of July in New York. I chose downtown. I'm an old Marriott World Trade Center Gal.

Good Afternoon Mr. X,

Thank you for selecting The Ritz-Carlton, New York, Battery Park for your 2 upcoming reservations on July Xrd for 2 nights. Please be so kind to let us know what time we can anticipate your arrival.

We are delighted to have the opportunity to be your home away from home while in New York. Please let us know if you will be celebrating any special occasion through out your stay or if you have any special Housekeeping requests.

If you are traveling with children, kindly let us know their names and ages so that we can make sure they are as comfortable with their visit as we anticipate you will be.

We highly recommend making restaurant, spa, and transportation reservations in advance. Please do not hesitate to call or email me personally should you have any questions or if I may be of any further assistance. We look forward to welcoming you to The Ritz-Carlton New York, Battery Park.

Best regards,

Leslie XXXXX
Front Office Supervisor

The Ritz-Carlton New York, Battery Park
Two West Street
New York, New York 10004
Main: (212) 344-0800
Direct: (917) XXX-XXXX
Fax: (917) 790-2501
leslie.XXXXX@ritzcarlton.com

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